SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AR3 Tactical (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ar3tactical.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works. Very good
Think it is a good camera for the price, I wanted an additional camera to my others, so interesting to try different. Good delivery, everything work well. Must test it in forrest soon.
Thank you. the parcel came quickly. everything works, I'm happy.
Got it all. Thank you.
Great camera! The purchase is happy with all 100 percent. It is powered by 8 AA batteries, until it has checked but I think enough for a long time. You can connect a power supply 9-12 volts. In the complete set the control panel and this is a huge plus. The screen is outside, the lid closes. Complete set on the photo. The quality of the photo and video is excellent. I recommend to buy a store and goods.
Camera Laba.
The camera came until I checked in! The box of course was very crumpled, as the tank drove! But the camera did not suffer like that!
The order came to Kiev in about 3 weeks. fully corresponds to the description, the processing of the order is fast. I did not communicate with the seller, because there was no need. Recommend. 5 Star ......⭐⭐⭐⭐⭐.🇺🇦
Nice camera. Special thanks for the camouflage coloring. Now we need to understand what details are needed for it.
Camera of excellent quality. Good video quality. All functions work, there is a Russian language. The remote is already with a battery. You can connect the battery, from 9 V to 12 V. To Estonia in 20 days.
I am very happy with my purchase🤩!! After checking use in the House, works very well👌All we have to do is install it in the forest. I'll come back later with pictures.👉Delivery in Quebec in less than 3 weeks🤟 Thank you to the seller😉
The seller is excellent, sent very quickly all that I ordered!
I have the same, only for movement stopped working, ordered another and saw the difference, the software is different, but everything works.
და 2022.11.03 ordered two, sent one. But in general, the seller is normal. Opened the dispute waiting for a refund. I think everything will be normal
Goods as advertised, very top, held operating tests all OK recommend ....
Delivery is not the fastest for the European Union. The camera came well packed, in a hard box except the main one. Nothing is mint, everything is whole.
Delivery is not the fastest but the goods are serviceable, an excellent product!
Great product, arrived well before the expected product Note 10, met my expectations, reliable seller congratulations fast delivery all OK.
The goods is good